Returns Policy

1. Returns/ Faults

1.1 The Buyer shall inspect the Goods on delivery and shall within fourteen (14) days of delivery notify the Seller of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery if the Buyer believes the Goods are defective in any way. If the Buyer shall fail to comply with these provisions, the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.

1.2 For defective Goods, which the Seller has agreed in writing that the Buyer is entitled to reject, the Seller’s liability is limited to either (at the Seller’s discretion) replacing the Goods or repairing the Goods provided that:

(a) the Buyer has complied with the provisions of clause 8.1;

(b) the Goods are returned at the Buyer’s cost within fourteen (14) days of the delivery date;

(c) the Seller will not be liable for Goods which have not been stored or used in a proper manner;

(d) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonable possible in the circumstances.

2. Warranty Claims

2.1 Subject to the conditions of warranty being 2 or 10 years the Seller warrants that the product is free from manufacturing defects for that period (2 or 10 years)  If a product with a manufacturing defect becomes apparent and is reported to the Seller within the specified period for the particular product since date of delivery (time being of the essence) then the Seller will either (at the Seller’s sole discretion) repair the defect or replace the product. The conditions applicable to the warranty given by Clause 9.1 are:

(a) The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:

i) Failure on the part of the Buyer to properly maintain any Goods; or

ii) Failure on the part of the Buyer to follow any instructions or guidelines provided by the Seller; or

iii) Any use of any Goods otherwise than for any application specified on a quote or order form; or

iv) The continued use of any Goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or

v) Fair wear and tear, any accident or act of God; or

vi) Scratching, abrasion, chipping or any other damage or deterioration caused by impact, accident, or misuse; or

vii) Deterioration of the metal substrate through oxidization or rusting

viii) Excessive condensation and/or foreign matter ie dust, environmental matter, animal excrement; or

ix) Normal weathering, including loss of gloss and colour of painted surfaces; or

x) Attack from chemical agents, fumes, liquids or solids; or

xi) Installation of the Product less than 1km from marine or industrial influences.

(b) The liability under the Warranty does not include or extend to:

i) Labour costs associated with the removal or repair of the defective Product, or installation of the replacement Product; or

ii) Injury to persons, damage to property, loss of income, profit or business, or any other indirect loss arising from or caused in any way by the defective Product.

(c) The warranty shall cease and the Seller shall thereafter in no circumstances be liable under the terms of the warranty if the product is repaired, altered or overhauled without the Seller’s consent.

(d) In respect of all claims the Seller shall not be liable to compensate the Buyer for any delay in either replacing or repairing the workmanship/Goods or in properly assessing the Buyer’s claim.

(e) This Warranty does not cover against aesthetic surface corrosion including oxidization and red rust on aluminium, steel or stainless steel products.

2.2 For Goods not manufactured by the Seller, the warranty shall be the current warranty provided by the manufacturer of the Goods. The Seller shall be under no liability whatsoever, except for the express conditions as detailed and stipulated in the manufacturer’s warranty.